HomeSuccess StoriesPutting Guests First: Airbnb's Secret to Success


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Putting Guests First: Airbnb’s Secret to Success

The Importance Of Creating A Great Guest Experience


Most vacation rental owners know That Brian Chesky is the CEO and co-founded Airbnb in 2008. Chesky’s background in art & design has significantly shaped his approach to building Airbnb


Chesky graduated from the Rhode Island School of Design. He’s got a degree in Industrial Design and, a deep appreciation for the power of design. Good design can solve problems and create positive experiences. He later moved to San Francisco, where he began working as a designer for a startup. He soon realized that he wanted to do something bigger.

In a video interview at Stanford, Chesky explained his decision to become an entrepreneur. saying, “I think entrepreneurship is really the ultimate form of creativity. You have a blank canvas and you can create anything you want.” He co-founded Airbnb driven by his passion to create something innovative.

Chesky’s background in design has shaped Airbnb’s brand and user experience. Everything from the platform’s logo and website design to the layout of its listings. Chesky has brought a designer’s eye to every aspect of the company’s operations. He has also emphasized the importance of creating a seamless user experience. That experience puts the needs and desires of Airbnb’s customers first.

Chesky’s commitment to design and entrepreneurship has earned him numerous accolades. He was named one of Time Magazine’s 100 Most Influential People in the World. He has also been recognized for his philanthropic work. He’s pledged to donate the majority of his wealth to charity through the Giving Pledge.

Overall, Chesky’s background in art and design has played a crucial role in his success. By bringing a designer’s eye to Airbnb, he has been able to create a truly unique and innovative platform. Airbnb has transformed the way people travel and experience new places. As he once said, “The greatest designs are the ones that you never notice because they’re just so intuitive.” This philosophy has driven his approach to Airbnb and the company to be truly exceptional.


In the early days of Airbnb, convincing investors of the idea was an uphill battle. Chesky and his team pitched the idea to over a dozen investors. Most of them were skeptical about the idea of strangers staying in each other’s homes. It wasn’t until they met Paul Graham, founder of startup accelerator Y Combinator, that they found someone who believed in their vision. Graham gave them a chance to pitch their idea to a room full of investors, and they managed to secure $20,000 in funding. ( “We pitched 15 or 16 investors, and every single one of them passed,” Chesky said. “And then we pitched Paul Graham, and he said ‘I don’t know if this is going to work, but I’ve never seen people work harder.'”)

Despite the initial skepticism, Chesky and his team persevered. They worked long hours to refine Airbnb and attract users. They realized early on that they needed to focus on building trust with their users. In response, they implemented a system of reviews and ratings. This helped to build a sense of community among Airbnb users. It quickly became clear that the platform was filling a gap in the market. As Chesky put it, “We were solving a real problem, which is that there were more people who wanted to travel than could afford to travel.”


Effective communication and collaboration are crucial components of any successful business venture. Especially when it comes to co-founders, they must work together to ensure growth and longevity.

Regular communication and collaboration help to foster trust, transparency, and accountability among co-founders. It ensures that everyone is on the same page and working towards the same goals. Constant communication and collaboration also help to identify potential problems early on. This helps in finding solutions to these issues quickly.

Chesky noted, “When you’re starting a company, the most important thing is that the founders have a shared understanding of what they’re trying to do, where they’re going, and why they’re doing it”. This shared understanding can only be achieved through effective communication and collaboration.

Effective communications and collaboration are not always easy. Especially when co-founders have different backgrounds, personalities, and priorities. It is essential to establish a culture of open communication from the outset. All co-founders need to feel comfortable sharing their thoughts, ideas, and concerns.

One way to facilitate effective communication and collaboration is to establish regular meetings. These meetings can help to ensure that everyone is on the same page. They ensure progress is being made towards the company’s goals. Additionally, it is essential to establish clear roles and responsibilities for each co-founder. This helps to avoid any confusion or overlap.

Furthermore, co-founders must be willing to listen to each other and be open to feedback. This requires a certain level of vulnerability and humility. Co-founders need to have a willingness to admit when things are not working and to seek help when needed.


During the video, Chesky shared some advice for aspiring entrepreneurs. He emphasized the importance of taking action and creating something that people love. (Chesky: “Start making something. Get your idea out of your head. Build an MVP. It doesn’t have to be perfect. It doesn’t have to be polished. It just has to have that kernel of something that people love.”)

Chesky stressed that entrepreneurs should not wait for the perfect idea to start. Instead, they should focus on building a minimum viable product (MVP). Get that product out to customers as soon as possible. This allows you to gather feedback and make improvements based on real-world usage.

Chesky also emphasized the importance of putting the customer first. He advised aspiring entrepreneurs to think about the needs of their customers. He recommended designing their product or service accordingly. (Chesky: “The best products and services are designed with the customer in mind.”)

Chesky also acknowledged the fear and uncertainty that often accompany starting a new business. He advised aspiring entrepreneurs to embrace these feelings. To use those feelings as motivation to push forward. (Chesky: “I think fear and uncertainty is a great thing. If you don’t have fear and uncertainty, you’re not doing anything important. You’re not doing anything that’s going to change the world.”)

You can see the video interview below.

Source: YouTube

Johnny Yakubik
Johnny Yakubikhttps://vacationmasters.com
Johnny Yakubik is a short-term rental expert and, the editor of Vacation Masters. Vacation Masters is a platform that helps short-term rental hosts optimize their income. Johnny is an 18X Superhost and served as an Airbnb Ambassador in 2021 and, 2022. He also owned and ran a property management company, Big Bear On Demand in California. Johnny continues to manage properties he owns in California and, Hawaii. He also does coaching and co-hosting for others. Johnny helps others succeed in short-term rentals with his experience and knowledge.


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